CLOUD & DESIGN SERVICE

Cloud, DevOps and SRE run like a discipline

Cloud-native architectures, CI/CD, and observability designed by engineers who have carried pagers — with SLOs, incident response, and cost control as first-class outcomes.

CAPABILITIES

What good cloud operations actually looks like

DevOps and SRE only matter if they lower incidents, lead time, and bill — while raising confidence in every release.

Cloud architecture

Reference architectures on AWS, GCP, and Azure tuned for your workload, compliance boundary, and budget.

CI/CD pipelines

GitHub Actions and ArgoCD pipelines with progressive delivery, automated rollback, and clear promotion gates.

Observability & alerting

Metrics, logs, and traces stitched into SLO dashboards and alerts that page on symptoms, not on internal noise.

Cost optimization

Right-sizing, reservations, autoscaling policies, and unused-resource cleanup that cut spend without hurting reliability.

Security & compliance

Least-privilege IAM, secret management, and controls mapped to SOC 2, HIPAA, or PCI as your audit demands.

Incident response & SRE

On-call rotations, runbooks, blameless postmortems, and error-budget policies that make reliability a habit.

HOW WE ENGAGE

A path from current state to steady operations

Four phases that move you off tribal knowledge and onto a documented, measurable operating model.

01

Cloud audit

We inventory architecture, spend, security posture, and incident history to find the highest-leverage moves first.

02

Architecture roadmap

A prioritized roadmap covering platform, delivery pipeline, observability, and cost with clear success criteria.

03

Implementation & migration

We execute the roadmap in phases, keeping production stable while replacing pieces underneath it.

04

Ongoing SRE

Optional continuing engagement covering on-call, capacity planning, cost reviews, and reliability metrics.

TECHNOLOGY

The platform stack we build on

Cloud providers, orchestrators, IaC, and observability tools chosen so operations do not depend on a single hero.

AWS GCP Azure Kubernetes Docker Terraform Pulumi ArgoCD GitHub Actions Prometheus Grafana Datadog PagerDuty Vault
USE CASES

Where SRE earns its investment

Programs where reliability, cost, or delivery velocity have become blockers to what the business wants to do next.

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Multi-cloud migrations

Moves between providers or into a new region done in phases, with rollback plans and no downtime.

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Kubernetes platform builds

Internal platforms with paved-road patterns, self-service tooling, and clear boundaries for app teams.

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CI/CD modernization

Delivery pipelines rebuilt around trunk-based development, progressive delivery, and automated rollback.

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Observability rollouts

End-to-end tracing, metrics, and logging stitched together with SLOs and alerting on user-visible symptoms.

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Cost optimization programs

Targeted reviews and remediation that cut spend meaningfully without hurting reliability.

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SOC 2 readiness

Controls mapping, evidence collection, and remediation aligned to audit timelines.

BUSINESS IMPACT

Outcomes engineering and finance both see

Reliability, cost, and delivery speed all move together when the platform is designed and operated as one system.

01

Lower cloud spend

Right-sizing, autoscaling, and cleanup of unused resources that show up in the next invoice.

02

Faster deploys

Trunk-based delivery and progressive rollouts cut lead time from days to hours without raising risk.

03

Fewer incidents

SLO-driven engineering and blameless postmortems reduce repeat outages and shorten mean time to recovery.

04

Real compliance posture

Controls, evidence, and reviews that stand up to auditors and internal risk teams.

FEATURED WORK

A platform behind AI in production

A grounded support copilot backed by a documented cloud and delivery stack.

NeuraDesk case study AI • RAG

NeuraDesk

A retrieval-augmented support copilot that grounds answers in a company's own knowledge base.

LangChain • RAG Pipeline • Vector Search • Evaluation

Read Case Study →
WHY ZIKOSOFT

Why teams choose us for cloud and SRE

A senior team that has owned uptime and cost in real production environments.

Learn more about us →
✓

Engineers who have carried pagers

The people designing your platform have run large systems on-call and know what actually fails.

✓

SLOs, not vanity metrics

Reliability targets tied to user-visible behavior, with error budgets driving trade-offs between speed and safety.

✓

Own the outcome end-to-end

Architecture, delivery, observability, and cost under one team accountable for the whole picture.

✓

Own your stack

Infrastructure code, dashboards, and runbooks live in your accounts and repositories.

FAQ

Questions ops teams ask us first

Practical answers on migrations, cost, and how SRE actually gets embedded.

Do we need Kubernetes?
Sometimes. For many workloads, managed services and simpler compute are cheaper and easier to run. We recommend Kubernetes when the workload actually benefits and when you have the operational capacity for it.
Can you help us move between clouds?
Yes. We plan the move in phases, decouple hard dependencies, and keep production running through the migration. Rollback paths are defined before we start each phase.
How fast can we cut cloud costs?
Quick wins from right-sizing, cleanup, and reservations often land within the first month or two. Deeper structural savings — architecture changes, workload consolidation — take longer and land in the same year.
How do you define SLOs?
SLOs are tied to user-visible behavior, agreed with product owners, and paired with error budgets that inform whether the next quarter is spent on features or reliability.
How do you handle on-call?
We help you design the rotation, write runbooks, and instrument the systems so pages are actionable. Where you want, we can also carry pager duty for a defined period.
What about compliance?
We map controls, run gap assessments, and remediate against SOC 2, HIPAA, or PCI as needed. Evidence collection is automated where possible so audits stop consuming quarters.

Ready to run your platform like a discipline?

Book a working session and we'll map the platform, delivery, and operations improvements that move first.

Book a Discovery Session →
Building with AI? Zikosoft ships production-grade agentic systems with governance built in. Talk to our AI team →