ENGINEERING SERVICE

APIs and microservices built for teams that ship

REST, GraphQL, and event-driven services designed contract-first, gated by CI, and instrumented for the incidents that will inevitably happen at 3am.

CAPABILITIES

What API and microservice engineering means

Well-designed services stay decoupled, versioned, and observable — so teams can move independently without breaking each other.

REST & GraphQL APIs

Well-versioned APIs with OpenAPI or GraphQL schemas, generated clients, and stable contracts consumers can plan around.

Event-driven services

Kafka, RabbitMQ, and cloud pub/sub patterns with schema registries, idempotent consumers, and replayable topics.

API gateway & auth

Gateway patterns with Kong, Istio, or cloud-native equivalents, wired to OAuth, JWT, and mTLS where they belong.

Contract-first design

Schemas drive code, mocks, and tests, so producers and consumers stay in sync across teams and languages.

Rate limiting & quotas

Per-tenant quotas, backoff policies, and budgets that protect the platform from noisy neighbors and runaway clients.

Full observability

Distributed tracing, structured logs, and RED metrics so on-call knows what is happening before customers do.

HOW WE ENGAGE

A path from domain sketch to service platform

Four phases that put contracts, tests, and observability on the critical path.

01

Contract & domain modeling

We map bounded contexts, ownership, and data flows, then draft schemas that define the surface each service exposes.

02

Service design

Choose synchronous versus event-driven per interaction, define SLOs, and shape the deployment topology.

03

Build with contract tests

Services delivered with unit, integration, and contract tests enforced in CI so producers cannot break consumers silently.

04

Deploy & monitor

Progressive delivery, dashboards, and alerting tied to SLOs, plus runbooks that give on-call something to actually follow.

TECHNOLOGY

The service stack we build on

Languages, messaging, gateways, and orchestrators chosen for durability, throughput, and operational sanity.

Node.js TypeScript Python Go gRPC GraphQL Kafka RabbitMQ Redis Postgres Kong Istio Kubernetes OpenAPI
USE CASES

Where services earn their overhead

Systems where team boundaries, throughput demands, or external integrations make a service architecture pay off.

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Public API platforms

Documented, versioned APIs your customers build on, with SDKs, quotas, and change management.

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B2B integrations

Reliable connectors to partner systems with retries, dead-letter handling, and clear audit trails.

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Payment/billing services

Idempotent payment and billing services with strong consistency guarantees and reconciliation.

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Event-driven ingestion

High-throughput ingest pipelines that decouple producers from downstream processing.

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Legacy modernization

Strangler-fig migrations that peel functionality off monoliths without a big-bang rewrite.

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Multi-tenant SaaS backends

Tenant isolation, per-tenant limits, and observability designed for real SaaS operations.

BUSINESS IMPACT

Outcomes engineering leaders track

The point is not services for their own sake — it is teams shipping independently without breaking each other.

01

Loosely coupled systems

Clear contracts and event topics let teams change internals without coordinating a release with every downstream consumer.

02

Faster team velocity

Independent deploys, small blast radius, and less cross-team coordination mean lead times go down.

03

Predictable scaling

Services scale independently based on their own bottlenecks, not the whole app together.

04

Better incident response

SLOs, tracing, and runbooks turn 3am pages into ten-minute fixes instead of multi-hour outages.

FEATURED WORK

Service-backed AI in production

A grounded support copilot with the retrieval and evaluation services behind it.

NeuraDesk case study AI • RAG

NeuraDesk

A retrieval-augmented support copilot that grounds answers in a company's own knowledge base.

LangChain • RAG Pipeline • Vector Search • Evaluation

Read Case Study →
WHY ZIKOSOFT

Why teams choose us for API and service work

A senior team that has run services in production and knows what breaks at scale.

Learn more about us →
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Senior backend engineers

People who have carried pagers for large systems designing the ones you plan to run.

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Contracts before code

Schema and API design come first so services and consumers stay compatible as they evolve.

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Own the outcome, not just the endpoints

Delivery includes observability, SLOs, and runbooks — not a repo and a walkaway.

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Own your stack

Services, pipelines, and infrastructure live in your accounts and repositories. No hostage handovers.

FAQ

Questions engineering leaders ask us

Practical answers on service design, migration paths, and how service platforms actually reach production.

Do we need microservices at all?
Often no. If the pain is one team on one codebase, a well-structured monolith is usually the right answer. We split services only when team boundaries or scaling demands make it worth the overhead.
REST or GraphQL?
REST for public APIs and machine-to-machine work with straightforward resources. GraphQL when clients need flexible views over composed data. gRPC when internal throughput and typed contracts dominate.
How do you handle breaking changes?
Versioning at the endpoint or schema level, deprecation windows announced up front, and contract tests that block a release which would break an active consumer.
How do you deal with events and consistency?
Idempotent consumers, outbox patterns for cross-service consistency, and dead-letter queues with alerting. We call out where you have to accept eventual consistency and design the UX around it.
How do you handle observability?
OpenTelemetry-based tracing, structured logs with correlation IDs, and SLO dashboards. Alerts fire on user-visible symptoms, not internal noise.
Can you help migrate off a monolith?
Yes — strangler-fig style. We identify seams, extract high-value services first, keep the rest of the monolith running, and roll back trivially if a step fails.

Ready to design your API and service platform?

Book a working session and we'll map the first services around real team boundaries and workloads.

Book a Discovery Session →
Building with AI? Zikosoft ships production-grade agentic systems with governance built in. Talk to our AI team →