AI CAPABILITY

Agentic AI systems built on LangGraph

We design multi-step, tool-using AI agents that plan, act, and self-correct — from research assistants to autonomous back-office workflows — using LangGraph, LangChain, and evaluation-first engineering.

CAPABILITIES

What an agentic system actually does

A production agent is more than a prompt. It plans, calls tools, tracks state across turns, defers to humans when unsure, and gets measured against a real evaluation set.

Planning & task graphs

Break a goal into a directed graph of steps, branches, and retries — deterministic where you can, LLM-driven where you must.

Tool use & function calling

Give agents typed tools — search, database, APIs, code execution — with schema validation and structured error handling.

Memory & state

Short-term working memory and long-term stores keep agents coherent across turns, sessions, and multi-user contexts.

Human-in-the-loop review

Escalation, approval gates, and edit-in-place review let humans stay in charge of high-risk actions.

Evaluation harnesses

Golden sets, regression suites, and LLM-as-judge scoring turn agent quality into a number you can move over time.

Observability & tracing

Every run traced end-to-end — prompts, tool calls, tokens, latency — so debugging a bad answer takes minutes, not days.

HOW WE ENGAGE

From workflow sketch to production agent

A four-phase engagement that keeps stakeholders close and puts evaluation in the critical path from week one.

01

Discovery & guardrails

We map the target workflow, its inputs and failure modes, and define what the agent is allowed and forbidden to do.

02

Graph design & tools

We model the task as a LangGraph, wire the tools and memory, and stand up a working prototype against real data.

03

Evaluation loops

A golden set and automated scoring drive iteration — prompts, models, and tool schemas change until quality holds.

04

Production rollout & monitoring

We ship behind feature flags, wire tracing and cost dashboards, and set up alerts for drift and regression.

TECHNOLOGY

The agent stack we build on

Modern frameworks paired with the observability and infrastructure that keep agents reliable in production.

LangGraph LangChain LangSmith Python OpenAI Anthropic Pinecone Postgres Redis Docker Kubernetes Prometheus Grafana GitHub Actions
USE CASES

Where agentic AI earns its place

Agents work best where a workflow has clear inputs, tool-callable steps, and a measurable outcome.

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Support triage agents

Classify, route, and draft replies for incoming tickets — with escalation to a human on low confidence.

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Data-room research assistants

Ingest deal rooms and long-form reports, then answer diligence questions with grounded citations.

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Sales-ops copilots

Enrich accounts, summarize calls, and update the CRM through structured tool calls, not screen scraping.

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Compliance workflows

Read incoming documents, check them against policy, and produce a review-ready audit trail.

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Ops runbook automation

Turn internal runbooks into agents that diagnose alerts, run safe remediation, and page humans on ambiguity.

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Analyst deep-research

Multi-step research over web, internal data, and structured sources, delivered as a cited briefing.

BUSINESS IMPACT

Outcomes that justify the investment

Well-scoped agents move throughput, quality, and audit-readiness at the same time.

01

Faster task cycle time

Manual multi-step work collapses into minutes, with humans reviewing exceptions instead of doing every case.

02

Higher answer accuracy

Grounded tool use and evaluation-driven prompts keep answers tied to real data, not model guesswork.

03

Auditable decisions

Full traces of prompts, tool calls, and outputs give compliance and QA a clear record for every run.

04

Predictable rollout

Feature flags, canaries, and eval-gated releases let you expand scope without surprise regressions.

FEATURED WORK

See an agent in production

A grounded, tool-using assistant built for support workflows.

NeuraDesk case study AI • RAG

NeuraDesk

A retrieval-augmented support copilot that grounds answers in a company's own knowledge base.

LangChain • RAG Pipeline • Vector Search • Evaluation

Read Case Study →
WHY ZIKOSOFT

Why teams pick us for agentic AI

A senior team that has shipped agents to production and stayed with them through the operational work that follows.

Learn more about us →
✓

Senior AI engineers, no telephone game

You work directly with the engineers designing the graph, not through layers of account management.

✓

Evaluation-driven from day one

We define a scoring rubric before we write the first prompt, so every change is measured against it.

✓

Own the outcome end-to-end

Discovery, design, integration, rollout, monitoring — one team accountable across every phase.

✓

Own your stack — no vendor lock-in

Code lives in your repos, models are swappable, infrastructure is documented, and you keep the keys.

FAQ

Questions teams ask us first

Practical answers on safety, cost, and how agentic systems actually go to production.

How do you keep an agent from doing something it shouldn't?
We define an explicit allow-list of tools and actions, add typed schemas on every tool, gate high-risk steps behind human approval, and log every call so auditors can reconstruct any run.
How do you deal with hallucination?
Answers are grounded in retrieved data and tool outputs, an evaluation set drives iteration, and low-confidence responses escalate to a human instead of guessing. Hallucination is a measurable metric, not a mystery.
How do you control token cost?
We route between models based on step difficulty, cache stable prompts, cap tool-call loops, and instrument spend per workflow so you can see cost per resolved task, not just aggregate bills.
Where does the agent run?
Managed cloud (AWS, GCP, Azure), your Kubernetes cluster, or on-prem where required. We work with your infrastructure team on network, secrets, and data-residency constraints.
How do you evaluate an agent before shipping?
We build a golden set of real tasks, score outputs against a rubric with LLM-as-judge plus targeted checks, and gate releases on that score so regressions block the merge.
Can it integrate with our existing systems?
Yes. Agents call REST, GraphQL, gRPC, or database endpoints through typed tools, honor your auth and rate limits, and use your existing observability stack for tracing and alerts.

Ready to design your first production agent?

Book a working session and we'll map a first agent to a concrete workflow in your business.

Book a Discovery Session →
Building with AI? Zikosoft ships production-grade agentic systems with governance built in. Talk to our AI team →